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Hardside Return Policy

We accept:
   
  

Return Policy
My Waterbed Shop is committed to providing you with the best possible products available on the market today, however, if a problem should arise, we are happy to offer a 30 day exchange/ return policy. Returns will not be accepted without a return authorization number. If you wish to return an item, contact us with the following information:

1) Your original invoice number.

2) The reason for the return.

After we receive this information, we will issue you a return authorization number and information on how to ship the order back to us. Please note that returns are subject to a 15% restocking fee plus initial shipping charges. We will call FedEx to pickup the package being returned and you will be billed for these charges, plus the initial shipping charges, plus the 15% restocking fee. Any returns sent back to us without a return authorization number, or sent to us collect, will be refused and sent back at the customers expense. Return products must be in original packaging and cannot be used in any way. A filled waterbed mattress is considered used and cannot be returned for any kind of refund even if it leaks as immediately leaking mattresses will be replaced under warranty. Waterbed heaters, waterbed sheets, waterbed comforters, waterbed massage units and waterbed mattress pads are exchange only. Hardside beds, padded rail caps, drawer pedestals, hardside zip covers, softside beds, softside mattresses, and softside covers are non-returnable because they are considered special order merchandise and do not ship from our own facility. All waterbed conditioner, patch kits, fill kits and fill and drain kits cannot be returned, they are sold as final sale only. Air pumps, air mattresses, all air beds parts are subject to a 35% restocking fee plus original ship charges because the shipper will not take back the merchandise and it is non-stocked merchandise. Because of the high cost of shipping any order shipped that is refused will result in a 50% restocking fee.(this does not apply to damaged items)-plus all shipping costs outbound and return.

Please be sure to double check your order before you submit it to us. if you order the wrong size, or provide us with the wrong shipping address, it will fall under our restocking fee policy.

All items ordered from the bedroom set page are subject to Bedroom set return policy

Internal Sales/Shipment Return Policy


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