My Waterbed Shop
"I love my new bed rails what a difference! I should've done this a long time ago!"
A SINCERE Thank You, for promptly sending me the replacement cap.
That you responded so QUICKLY, first responding on a Sunday, was surely noted!! MOST unexpected and Positive !! I am not sure when I might next need another Waterbed, but your customer support Far Exceeds my expectations!!"
-Dave Cooper aka A Most Happy customer of Mywaterbedshop
"I just wanted to thank you for your great (awesome) customer service. I was really impressed that you acutally called me to confirm that I was ordering the correct item before you shipped it, and you still shipped it on the same day! Very impressive! The order came quickly and was exactly what I expected.
Last night I slept in comfort for the first time in ages!"
Thank you again,
"Thanks! Just want to let you know - I looked at multiple websites over the last couple of weeks before deciding where to order. I had a hardsided for over 30 years, know next to nothing about softsided. One of the primary reasons I ordered from you was because your site was the only place I found that gave clear, specific info on which softsided option would be closest to the feel of my old hardsided (my biggest concern before investing several hundred dollars into a softsided). I work front desk at a doctor's office, so the nature of my work does not allow me to make phone calls during normal weekday business hours - I have to do that in the evening or on weekends. Your super fast reply to my question (on a Saturday) was the icing on the cake that let me know customer service is important to you. Sometimes it's the little things that make a difference - it really is appreciated."
"Just wanted to thank you. It’s set up and exactly like I wanted.
Took me a while, but wanted to get back with you and thank you. I love the frame and heater… Very happy !"
Thank you for your help. I appreciate your experience and knowledge about the waterbed industry.. You definitely made me feel like I picked the right online water bed store. I will recommend you to others. I am looking forward to receiving my order. Have a good evening."
Refurbished bed is AWESOME! I used the wood from my daughter's old bed to build the base up like you said, worked like a charm. What a huge difference with the new rails, it's soooo much firmer, and i'm not hitting bottom. :)"
"Thank you very much for getting back to me so quickly. Service is obviously great at your company thanks to people like you."
"Wow talk about Fast shipping received and installed today thanks for superior service wow"