My Waterbed Shop
"Good day Steve,
I received the bed rails yesterday, in good shape, no damage, ahead of schedule.
They’re beautiful and fit perfectly, the navy color is a perfect replacement and the additional padding and side length is very nice.
I could not have found a better replacement for the old, worn bed rails.
Thank you so much for your help, prompt delivery, and for the best bed rails my bed has ever had. I look forward to ordering from you for future needs."
"Just wanted to say we are real happy with our sleep number to tube waterbed conversion, for the first time since we bought this stupid thing I have slept thru the night with zero back pain.
Thanks for the phone help with the set up as well."
Monte and Sandy Colucci
"I love my new bed rails what a difference! I should've done this a long time ago!"
A SINCERE Thank You, for promptly sending me the replacement cap.
That you responded so QUICKLY, first responding on a Sunday, was surely noted!! MOST unexpected and Positive !! I am not sure when I might next need another Waterbed, but your customer support Far Exceeds my expectations!!"
-Dave Cooper aka A Most Happy customer of Mywaterbedshop
"I just wanted to thank you for your great (awesome) customer service. I was really impressed that you acutally called me to confirm that I was ordering the correct item before you shipped it, and you still shipped it on the same day! Very impressive! The order came quickly and was exactly what I expected.
Last night I slept in comfort for the first time in ages!"
Thank you again,
"Thanks! Just want to let you know - I looked at multiple websites over the last couple of weeks before deciding where to order. I had a hardsided for over 30 years, know next to nothing about softsided. One of the primary reasons I ordered from you was because your site was the only place I found that gave clear, specific info on which softsided option would be closest to the feel of my old hardsided (my biggest concern before investing several hundred dollars into a softsided). I work front desk at a doctor's office, so the nature of my work does not allow me to make phone calls during normal weekday business hours - I have to do that in the evening or on weekends. Your super fast reply to my question (on a Saturday) was the icing on the cake that let me know customer service is important to you. Sometimes it's the little things that make a difference - it really is appreciated."
"Just wanted to thank you. It’s set up and exactly like I wanted.
Took me a while, but wanted to get back with you and thank you. I love the frame and heater… Very happy !"
Thank you for your help. I appreciate your experience and knowledge about the waterbed industry.. You definitely made me feel like I picked the right online water bed store. I will recommend you to others. I am looking forward to receiving my order. Have a good evening."
Refurbished bed is AWESOME! I used the wood from my daughter's old bed to build the base up like you said, worked like a charm. What a huge difference with the new rails, it's soooo much firmer, and i'm not hitting bottom. :)"
"Thank you very much for getting back to me so quickly. Service is obviously great at your company thanks to people like you."
"Wow talk about Fast shipping received and installed today thanks for superior service wow"
"After 27 years, one of my dual waterbed bladders for our hardside waterbed frame developed a leak. We caught it early enough before any damage to the bed or carpet occurred. After immediate research for replacements, we found My Waterbed Shop on-line. We placed an order for a Dual Waveless Waterbed bladders and mattress cover that same day. Within 24 hours, the owner, Steve Yed, had our replacement heater, drain and fill kit, in the USPS priority mail. Since it was New Years weekend, the FedEx order, for the dual bladders and quilted mattress cover, was set in motion and shipped within a few days. We are extremely satisfied with the dual waveless bladders and deluxe quilted mattress cover. We are once again enjoying the wonderful restful sleep we have enjoyed for 27 years. The quick service this company offered was a major benefit for our needs."